Beyond Cash-In, Cash-Out: A New Vision for Business Correspondents in Rural Communities
Business Correspondents (BCs) are a critical link in the financial inclusion chain. For millions in rural areas, BCs are the gateway to formal financial services. Whether it is a pension payout or a micro-insurance premium, these agents bring banking to doorsteps that traditional branches often cannot reach. Yet, the dominant business model for BCs remains narrow—centered almost entirely around Cash-In, Cash-Out (CICO) transactions.
Can Scale and Service Coexist in the Business Correspondent Model? Lessons from the Field
In India’s journey toward financial inclusion, the Business Correspondent (BC) model has emerged as a powerful bridge connecting remote communities with essential financial services. Yet, one of the greatest tensions faced by the industry is the balancing act between scaling rapidly and maintaining high-quality service. How can a model built on local trust and personalization grow to reach millions—without losing its soul?
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